Skip to main content

What the member status tags mean

When you're looking at your members list or a specific product, you'll see status tags describing each member's relationship to that product.

Written by Casey Berghuis

Trial: the member is inside their free trial period on a subscription product. They have access, but haven't been charged yet.

Active (Active Subscription): the member has a live paying subscription.

Have Purchased: Members have made a purchase at least once in your app.

Canceled (Canceled Subscription): the member's subscription has been canceled.

Free: means the member hasn’t purchased anything and doesn’t have an active subscription.

Manually Added: the member was given access directly by you or a teammate (using Add Member) rather than through checkout. No payment is tied to this access, so it won't show revenue and won't auto-renew or auto-cancel the way a Stripe subscription does.

Did this answer your question?