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How members cancel a subscription

Canceling a subscription in the app is simple and user-friendly.

Written by Matt Lawrie

  1. Navigate to 'You' (The Account Tab): Tap 'You' in the app's bottom main navigation.


💡 Note: The name of this tab will vary depending on what you have re-named it to.

2. View Account Details: Select 'View Account Details'.

3. Access Subscriptions: Tap 'Subscriptions'.

4. Cancel the Subscription: Choose the subscription to cancel and tap 'Cancel'.



5. Confirm Cancellation: Confirm by selecting 'Yes, cancel'.

After cancellation, the subscription will be greyed out, and access will continue until the end of the billing period (which is the interval you chose when setting up the subscription).


Need more help with subscriptions?

Check out the helpful guide below that covers cancelling a subscription on a members behalf, issuing refunds and revoking access immediately.

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